Week 7- Workplace Relationship

The text book gives a very interesting case right in the beginning of the chapter. This reminds me when i first came to USA and went to the bank of America, They always have an employee/manager who walks around and asks customers on their entrance about what can they do for them. This is not the case in India, i was very impressed and found that it really helps people who are new to the environment and would have less knowledge of banking. It is important to have a good workplace relationship which helps build connection and the customer would want to come again. But it is important to draw the line between helping the customers and annoying them, sometimes the salespeople just overdo it which is not at all required.