Friday, October 10, 2008
week 7 - Communication - Leadership
The text book says that communication is at the heart of leadership and its complexity leads to confusion around leadership. I even agree with the text book that effective leaders must be skilled in both listening and delegating. It is very important for a leader to not only delegate instructions but also listen and act. One of my friend works for a company and she always complains about her manager. She says that in every meeting they have, the manager asks them if they have any suggestions about the way things work and the interns give their suggestions but nothing is really done. Their manager just listens to them but does nothing about their suggestions. As a result of which they have stopped giving suggestions and keep their thoughts to themselves. It is not just important for a leader to listen but act or take measures to the requests/suggestions of employees
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The text makes an important distinction between leading and managing. For example, the authors argue, "leadership produces change and management produces stability" (p. 181). So managers make sure things run smoothly and leaders make sure the organization innovates--which may make things not run so smoothly. Is your friend's boss not a very good manager or not a very good leader? You do make a good point that when managers ask for suggestions, they should do something with them. Otherwise, employees will get discouraged.
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