week 7- Superior-subordinate relationships

The text book talks about the superior and subordinate relationship and their communication. The communication between them consists of upward and downward communication flows. The text book mentions some of the downward communications such as job instructions, job rationales, and information on procedures and practices etc. These communications are directed from the superior to the subordinate which are focused on giving instructions and procedures of how the work needs to be done. And the upward communications include job status and problems in performing work, information about coworkers, ideas and suggestions etc. These are the communications that are directed from subordinate to the superior to discuss the problems they face or about area they need the guidance of their superior.

Week 7- Workplace Relationship

The text book gives a very interesting case right in the beginning of the chapter. This reminds me when i first came to USA and went to the bank of America, They always have an employee/manager who walks around and asks customers on their entrance about what can they do for them. This is not the case in India, i was very impressed and found that it really helps people who are new to the environment and would have less knowledge of banking. It is important to have a good workplace relationship which helps build connection and the customer would want to come again. But it is important to draw the line between helping the customers and annoying them, sometimes the salespeople just overdo it which is not at all required.